IgnitionSync

Privacy Policy for IgnitionSync

Effective Date: July 29, 2025

1. Introduction

Welcome to IgnitionSync ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Staff Admin Console and our mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

A. Information You Provide to Us:

  • Account Information: When a user registers for an account, we collect personal details such as their name and email address.
  • Company Information: We collect details about your business, which may include business name, ABN, address, phone number, email, banking details (for billing purposes), and company logo.
  • Your Client's Information: To use the Service, you will input information about your clients, including their names, phone numbers, email addresses, and physical addresses.
  • Job Information: We collect all data related to the jobs you manage, including descriptions, scheduling information, line items, payment details, and photos you upload.
  • Support Requests: If you contact us for support, we may collect your name, email address, device information (model, OS version, app version), and the content of your message.

B. Information Collected Automatically:

  • Usage Data: We may automatically collect information about how the Service is accessed and used. This may include information such as your computer's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

  • Create and manage your account.
  • Provide, operate, and maintain the Service (e.g., creating jobs, scheduling, generating quotes/invoices).
  • Process payments and manage your subscriptions through our third-party payment processor.
  • Communicate with you, including sending transactional emails and SMS messages on your behalf (e.g., quote delivery, booking confirmations).
  • Respond to your comments, questions, and support requests.
  • Monitor and analyze usage and trends to improve your experience with the Service.

4. How We Share Your Information

We do not share your personal information with third parties except as described in this Privacy Policy. We may share information with the following categories of third parties:

  • Third-Party Service Providers: We may share your data with third-party vendors, service providers, or agents who perform services for us or on our behalf. These include payment processing, cloud hosting and storage, mapping services, and communication platforms.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Service or the public.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights and Choices

In accordance with Australian Privacy Principles, you have the right to access, correct, or request the deletion of your personal information, subject to certain legal obligations. To exercise these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By Email: [support@ignitionsync.com.au]